Terms & Conditions for Membership
Terms and Conditions
Please see the end of this document for details of these temporary terms and conditions in place as a response to the pandemic


Direct Debit
1. With your agreement a Direct Debit can be set up with your bank to automatically take monthly payments. The payments will come out of your bank on the 1st day of every month.
2. Members choosing to pay by direct debit will pay their pro-rata in advance. The pro-rata payment covers the cost of your membership until your direct debit is set up.
3. A last month payment will be taken with the first direct debit payment. This is so that when you cancel your membership you can continue to use the centre whilst we close your account with us.
4. If a direct debit is returned by your bank unpaid, we have the rights under BACS regulations to re-present a request for the payment within one month of the original charge.
5. If two or more monthly payments are missed your membership will be returned to a Pay As You Go.
Paid in Full
1. Annual memberships are paid in full at the start of the 12 month period and priced allowing a reduction on the standard monthly charge
2. Swimming Lesson Block payments are for a period of either twelve or thirteen weeks depending on the calendar quarter and full payment is required at the start of the period based on the multiple of an individual lesson price
3. 10 day, 15 day or one month passes are available and the days run consecutively from the date of purchase

1. Prices may be reviewed during the course of the twelve month period and we undertake to provide at least 14 days` notice of any price change

1. A 10 day money back guarantee is offered to all new members. All monies paid in respect to memberships will be refunded in full should you for any reason wish to terminate this agreement within 10 days of joining. All refunds are paid by bank transfer.

1. As a benefit to being on the Lincs Inspire membership, we offer the opportunity for members to temporarily suspend or `freeze` your membership in the event of prolonged absence such as extended holiday, working away or serious illness / injury.
2. During a Freeze you will not pay your normal monthly fee but instead pay a charge of £5 per month and not be allowed free access to activities.
3. This freeze is only available to our direct debit members and to activate this benefit, please contact your Home Club. At the end of the frozen period your monthly direct debit will revert back to the appropriate fee.

1. It may be necessary to undertake essential maintenance to the facility and its equipment at any time. Where we have to alter hours of business or change activity programmes, every attempt will be made to provide advance notice and to minimise disruption and inconvenience.

1. Should your personal details change, please notify us immediately. As a valued member we would like to ensure you get all the benefits to which you are entitled, so please let us know if you change your name, address, telephone numbers or email address and we will amend your details accordingly.

1. So that we can communicate important service level/operational information with you (such as unavoidable activity cancellation and changes to your terms and conditions) we ask you to share your email address and/or mobile phone number. Your email and mobile number will not be used for marketing and promotional purposes unless you consent to receiving marketing information from us. Lincs Inspire will not sell on your details to any third party or disclose any information to any third party other than our partner organisations or, if required to do so by law. For further information on how we process your personal data please refer to our privacy policy which can be found at www.lincsinspire.com

1. You should be aware that customers who sign up for our Online Services via www.lincsinspire.com agree to us recording their personal details (including email) to deliver this service. When you use Online Services you will receive email notifications regarding your online transactions (i.e. booking confirmations). If you withdraw your consent for the use of your email, by doing you will no longer be able to use our Online Services.

1. Lincs Inspire Limited collects and processes your personal data for the purpose of delivery of leisure services. We process your personal data in accordance with the Data Protection Legislation, for further details about the processing of your personal data please see the Full Privacy Notice available on our website at www.lincsinspire.com.

1. Your membership may entitle you to book places on classes or activities which are of limited capacity. If your membership entitles you then you will not pay any extra if you book and attend the class or activity
2. If you are unable to attend such booking you must cancel at least 24 hours before the booking start time.
3. Where you cancel less than 24 hours before the booking start time we reserve the right to levy an additional charge.
4. Where we need to change or cancel a class or activity we will notify you within the same cancellation period or offer an alternative class or activity. Please ensure that the contact details we hold for you are always up to date.

1. We expect our members to behave in a considerate manner and will not accept any aggressive behaviour towards other members or our colleagues. We reserve the right to refuse admission for members behaving in such a manner.
2. All members are required to present their membership card on each visit to the facility. The card remains the property of Lincs Inspire Ltd. In the event that you lose your card, a replacement will be made available at a nominal charge.
3. The membership card may only be used by the person to whom it has been issued and subject to the terms and conditions associated with that particular membership type.
4. Anyone found using a Lincs Inspire card not rightfully issued to them to obtain services or activities they are not entitled to will be refused admission and may be subject to charges. In such cases the card will be retained at the Club and the rightful holder informed of the situation.
5. Several occurrences of a particular card being used fraudulently to obtain services will result in that membership being cancelled immediately with subsequent loss of any already paid for days including the month in hand.

1. As a member you are entitled to use any of the Lincs Inspire facilities most of which have free car parking attached. However, Cleethorpes Leisure Centre has a Council pay and display car park where parking regulations have to be followed. You must purchase a valid parking ticket, display it in your car and then claim the cost back from the reception desk.( You may only claim back a maximum of £3.00)
2. Lincs Inspire has an arrangement with the Car Parking section of the council whereby if your Home Club is Cleethorpes Leisure Centre you can purchase a parking permit for £2 which will then expire after a maximum of 6 months.
3. You must apply for a parking permit by filling in an application form at Cleethorpes Leisure Centre only. The renewal dates stickers will be free to renew but it is your responsibility to keep these up to date.
4. If you are on a Family membership or you or your children are on Swimming Lessons you may purchase one extra disc for a further £2.
5. Lincs Inspire will accept no responsibility for the failure of a member, for whatever reason, to comply with this permit parking which result in a penalty notice being issued
6. Full terms and conditions are available on application. Parking regulations can be found on the North East Lincolnshire Council web site www.nelincs.gov.uk .

1. We will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under this agreement or to a reasonable standard or are in breach off duties imposed on us by the law (including if we cause the death or personal injury to you by our negligence) unless the failure is attributable to:
(i) Your own fault
(ii) A third party unconnected with our provision of services under this agreement; or
(iii) Events which neither we nor our suppliers could have reasonably foreseen or forestalled even if we had taken all reasonable care

1. We recognise that many people`s circumstance change therefore any Direct Debit memberships can be cancelled at any time
2. In such an event we will require you to sign a cancellation form on your next visit to the centre which needs to be done before 18th of the month in order to be effective from the 1st of the following month.
3. We reserve the right to collect monies outstanding in the event of this agreement not being upheld.
4. If you wish to re-join after cancellation you will be required to pay all initial payments including the last month up front.
5. Paid in Full memberships may also be cancelled at any time but there will be no refunds on unused time except under exceptional circumstances and at the discretion of Lincs Inspire

For all membership administration enquiries please contact your Home Club,
Cleethorpes Leisure Centre 01472 323200
Grimsby Leisure Centre Pool 01472 323500
Grimsby Leisure Centre health & Wellbeing 01472 323100
Immingham Swimming Pool 01469 516003

If the member is under the age of 16, this section must be completed and signed by the parent or career.
From time to time we would like to contact you with information. This could include details on your membership benefits, new activities, special events as well as surveys to get your feedback on how we are doing.
If you would like to receive this information from us then please provide us with your details and marketing upon sign up.
You can change your mind at any time and inform us of such by using the unsubscribe button which will be included in all our e-mail communication, or by replying STOP to text messages. Alternatively email us at enquiries@lincsinspire.com
Lincs Inspire will not sell on your details to any third party or disclose any information to any third party other than our partner organisations or, if required to do so by law. For further information on how we process your personal data please refer to our privacy policy which can be found at www.lincsinspire.com
To receive marketing information from us, please select from the following contact methods (a valid email address and/or mobile phone number is the most efficient and environmentally friendly way of staying in touch):
If you decide not to opt in to receive news on your membership, offers and events, you may still receive service messages from time to time, i.e. changes to your terms and conditions and unavoidable activity cancellation as per our terms and conditions.


To keep all of our customers and colleagues safe, and to ensure we are adhere to all required policies and procedures, we have made some temporary changes to our terms and conditions. We thank you for your understanding and co-operation.

Making Bookings
All activities must be booked in advance - this includes group exercise class, swimming sessions, gym sessions, bowls sessions and toning suite sessions
Before visiting our centres, you must always make an activity booking, ideally online using our website or app, or by calling our sites. Your call will be transferred by our call centre.
A Lincs Inspire card is required to make bookings. Sign-up for free here.
If you already have a Lincs Inspire card, in order to make a booking online you need an online account. Register here.
All bookings, for pay-as-you-go customers, must be paid for in advance, where possible.

Attending your Sessions / Activity
All customers must bring their Lincs Inspire card with them at every visit and use it to swipe into their activity / record their attendance. For further details on how we use your information, please visit our privacy policy.
Customers should arrive no more than 10 minutes before any booked session to avoid being asked to wait outside.

Non-attendance of Session / Activity (Subscription Members)
Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.
We have therefore changed some elements of our booking procedure.
Subscription members continue to get 7 days to book a class/pool session/gym session.

Subscription members must ensure they cancel a booking no less than 4 hours before the session start time to avoid a strike against the membership. A strike is issued when a member:
1. Makes a late cancellation - a late cancellation is when a member cancels their booking within four hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.
2.. Does not attend their activity
Two incidents of non-attendance or late cancellation, within a 30-day period, will result in a strike against the membership account resulting in a 7-day ban on bookings.
These strikes can be viewed in the online membership account.
We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.

Non-attendance of Session / Activity (Pay As You Go Members)
Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high. We have therefore changed some elements of our booking procedure. Subscription members continue to get 6 days to book a class/pool session/gym session. All bookings, where possible, must be paid for in advance.
Credit notes will only be applied to the account if we are given 24 hours` cancellation notice.
We will not refund any non-attended sessions.
Stay Alert to the Symptoms of Covid-19
Look out for the main coronavirus symptoms, as outlined by the NHS, including a high temperature; a new, continuous cough; and a loss or change to your sense of smell or taste.
If you identify at least one, please stay at home to help prevent the spread of the disease.
If you or anyone in your household is showing symptoms of Covid-19, we ask you kindly to cancel your activity booking with us and do not visit our centres. Seek the advice of the NHS and only return to our centres when it is safe to do so.

Under 16s
Children, under the age of 16, must always be accompanied by a parent/guardian and attend specific family sessions only.

Track and Trace
We are fully supporting the NHS`s Track and Trace service to help stop the spread of coronavirus in the UK. For further information please visit the Government website.

Guest Passes
Guest passes are currently suspended.

Spectators / Non-participants
We are sorry, but there will be no admittance for spectators in any of our leisure sites.