Vacancy ref: VEA190423
The overall purpose of the role is to provide the first line of customer service to all visitors to the Natural World Centre. This includes enabling a positive experience and ensuring excellent and efficient customer service, alongside identifying opportunities to increase visitor frequency through providing knowledgeable information on all areas of the centre, nature reserve and the wider programme and services delivered by the centre.
To support team members and the Manager on duty in various aspects, ensuring areas are well presented, safe and promotional marketing material is well stocked. Have a welcoming presence within the centre and at reception, providing customer information and guidance relevant to the centre, nature reserve and events programme.
Provide support to the Events Manager in maintaining accurate booking systems for all events and be the first point of contact for all visitor-related enquiries, delivering high quality customer service and customer satisfaction at the Natural World Centre.
You will be required to work flexibly, including weekends and bank holidays, to meet the needs of the business. There will be opportunities for you to step up in a Supervisory role to ensure smooth running of the facility at busy times.
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For an informal chat about the role, working hours and rotas please contact Janet Lewis on 01522 688 868 or email@example.com .
If you wish to apply for this position please complete the application for employment form and email it to firstname.lastname@example.org, or post it to Human Resources, Bradley Football Development Centre, Bradley Road, Grimsby, DN37 0AG by noon on Tuesday, 23rd April, 2019.