Temporary Terms and Conditions

To keep all of our customers and colleagues safe, and to ensure we are adhere to all required policies and procedures, we have made some temporary changes to our terms and conditions. We thank you for your understanding and co-operation.

 

Making Bookings

  • All activities must be booked in advance - this includes group exercise class, swimming sessions, gym sessions, bowls sessions and toning suite sessions

  • Before visiting our centres, you must always make an activity booking, ideally online using our website or app, or by calling our sites. Your call will be transferred to our call centre.

  • A Lincs Inspire card is required to make bookings. Sign-up for free here.

  • If you already have a Lincs Inspire card, in order to make a booking online you need an online account. Register here.

  • All bookings, for pay-as-you-go customers, must be paid for in advance, where possible. 

 

Attending Your Sessions / Activity

  • All customers must bring their Lincs Inspire card with them at every visit and use it to swipe into their activity / record their attendance. For further details on how we use your information, please visit our privacy policy.

  • Customers should arrive no more than 10 minutes before any booked session to avoid being asked to wait outside.

 

Non-attendance of Session / Activity (Subscription Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.
We have therefore changed some elements of our booking procedure.

Subscription members continue to get 7 days to book a class/pool session/gym session.

Subscription members must ensure they cancel a booking no less than 4 hours before the session start time to avoid a strike against the membership. A strike is issued when a member:

  1. Makes a late cancellation - a late cancellation is when a member cancels their booking within four hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.

  2. Does not attend their activity

Two incidents of non-attendance or late cancellation, within a 30-day period, will result in a strike against the membership account resulting in a 7-day ban on bookings.

These strikes can be viewed in the online membership account.

We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.

 

Non-attendance of Session / Activity (Pay As You Go Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.

We have therefore changed some elements of our booking procedure.

Subscription members continue to get 6 days to book a class/pool session/gym session.

All bookings, where possible, must be paid for in advance.

Credit notes will only be applied to the account if we are given 24 hours’ cancellation notice.

We will not refund any non-attended sessions.

Stay Alert to the Symptoms of Covid-19

Look out for the main coronavirus symptoms, as outlined by the NHS, including a high temperature; a new, continuous cough; and a loss or change to your sense of smell or taste.

If you identify at least one, please stay at home to help prevent the spread of the disease.

If you or anyone in your household is showing symptoms of Covid-19, we ask you kindly to cancel your activity booking with us and do not visit our centres.

Seek the advice of the NHS and only return to our centres when it is safe to do so.

 

Age Restrictions

When swimming, children under the age of 12 must always be accompanied by a parent/guardian and attend specific family sessions only, with a maximum of two children being accompanied by one adult.

Juniors aged 12 to 15 may use our gyms at "Junior Allowed" times (not including the Junior Interactive Gym). They must always be accompanied by a parent/guardian. 

The Junior Interactive gym is for ages 8-15 years and parents/guardians cannot accompany children during these sessions.

 

Track and Trace

We are fully supporting the NHS's Track and Trace service to help stop the spread of coronavirus in the UK. For further information please visit the Government website.

 

Guest Passes

Guest passes are currently suspended.

 

Spectators / Non-participants

We are sorry, but there will be no admittance for spectators in any of our leisure sites.