Terms and Conditions

Industry recognised guidelines and recommendations are in place at Lincs Inspire's leisure centre's for your own personal enjoyment and safety. So that everyone can enjoy our facilities, please ensure you follow these guidelines:

The following guidance outlines recommendations for parents when using Lincs Inspire’s swimming pools and follows the Chartered Institute of Managing Sport and Physical Activity information and guidance document GN014. 
Compliance with these rules is of paramount importance to ensure everyone can use the facilities safely. Please ask for a copy of the rules from the pool you wish to swim at so you can ensure you understand and comply with the operator’s requirements.
1. All children under the age of eight should always be accompanied in the water and changing rooms during public swimming sessions by a parent, to a maximum of two children to one adult. Such sessions are those that are open for public recreational swimming as opposed to those under the direct control or instruction of a group organiser or class teacher/coach where different rules may apply. 
2. A parent is defined as someone over the age of eighteen or younger if the person is the biological parent of the child or children. The parent must be in the water with the children. They must maintain a constant watch over them and be in close contact with those of the children who are weak or non-swimmers. Parents who are supervising children must themselves determine that they have the required competencies to undertake this task. 
3. Parents should be aware that operators, when looking at their own facilities and considering the guidance offered, will implement rules they feel best suits their individual circumstances. Parents would be advised, therefore, to make appropriate inquiries if the pool isn’t one they are familiar with. The operator will consider a multitude of factors for setting  ratios including the following: 
    3.1 The activity takes place in a designated safe area e.g. shallow pool, teaching pool, roped off shallow area of a standard pool etc. 
    3.2 Approved floatation devices are worn by weak and non-swimmers. 
    3.3 Any child not in an approved floatation device shall either be a babe in arms or who can demonstrate a standard of swimming ability in excess of the minimum set by the National Curriculum Key Stage 2 requirements and/or the ASA Learn to Swim Framework Phase 7 or equivalent. 
4. Parents should also be aware that children over the age of eight, particularly those who cannot swim or are weak swimmers, may also require supervision of a similar level. Those responsible for the children must therefore consider the swimming abilities of all children and the appropriate supervision required, and heed the advice/instruction of the swimming pool staff. 
5. Parents accompanying children to a pool should be able to take under eights into an ‘opposite sex’ changing room or alternative facilities should be provided. It is reasonable to assume that a child deemed too young to swim unaccompanied is also too young to look after him or herself in a changing room or to change unaccompanied. 
6. Parents are advised to use only approved floatation devices compliant with BSN 13138 parts 1-3 – Buoyant Aids for Swimming Instruction as confirmed by the CEN mark.

The follow rules will be implemented by Lifeguards:

·         No unsupervised children under the age of 8

·         No smoking, vaping or chewing gum

·         No running

·         No diving in prohibited areas

·         No jumping into shallow areas

·         No fighting or pushing or throwing bathers

·         No ducking

·         No bombing

·         No gymnastics or acrobatics

·         No petting

·         No underwater swimming or hyperventilation

·         No flippers

·         No face masks or snorkels

·         Do not wear thong style swimwear

·         No outdoor footwear

·         Hand paddles to be used in lanes only

·         Don’t leave the pool area or changing room in swimwear

·         Don’t leave bags on poolside

·         No Food to be consumed in the pool hall, only drinks with sport caps will be permitted

·         No alcohol

·         Please do not swim if you have consumed food, alcoholic drink or if you have an upset stomach

·         Don’t bring any glass or breakable containers into the building

·         Don’t wear denim type shorts, cut downs or any sort of t-shirts for swimming or non-swimming attire

·         Don’t use foul or abusive language

·         Don’t hold onto the lane ropes (Unless in an emergency)

·         Don’t stand on floats

·         Don’t jump onto floats/rafts from poolside. (Separate rules may apply to inflatable sessions, see separate info.)

·         Shaving is not permitted anywhere in the building

·         The use of wetsuits in the pool is not permitted during a public session, we do allow their use in our controlled sessions

Inflatable sessions

·       Inflatable in the shallow end of the pool - for children under the height of 130cm. All children under the age of 8 to be accompanied by an adult, 18 years or over, to a ratio of two children under the age of eight to one adult.
·       Inflatable in the deep end of the pool – customers must by confident in swimming a recognised 25 metres front stroke, and be over the age of eight

This is not an exhaustive list and life guards may curtail other unsafe activities.


Please shower before using the swimming pool as this removes any grease, dirt or other chemicals often contained within make-up, hair products and deodorants.
Wearing a swim hat will help to protect your hair and reduce water pollution.
Surfaces in the pool area are always wet, please take care and always walk.
Please do not swim if you have just eaten or drunk or if you have an upset stomach.

For our full subscription terms and conditions - click here.

Membership cards

All customers are required to present their membership card on each visit to a Lincs Inspire centre.

In the event that you lose your card, a replacement will be made available at a nominal charge. Membership cards are free. In the event of a query regarding your membership please contact your local centre.

Class booking policy

Our classes can get busy, so it’s best to book in advance (up to 7 days). You can cancel up to 24 hours prior to the class, failure to do so may result in a charge for the class being incurred. We ask that you arrive 10 minutes before the class starts and ensure that your attendance is noted. This can be done by swiping your membership card or checking in at reception. To attend a group exercise class you must have a Lincs Inspire card. Cards are available for free at reception or you can register online.

Guest pass policy
Adult subscription members on a leisure membership (not swim school) are entitled to have one guest per month attend an activity with them for free. All adult membership guest passes can be redeemed against an adult or a junior activity as long as the adult on the membership is doing the same activity.
In addition children who are on a Family Membership or a Junior Fitness members also get a guest pass. All Junior membership guest passes can only be redeemed against another junior activity. The guest junior must be doing the same activity as the junior host member.

Guests cannot use a pass to have a gym Induction, because they must be undertaking the same activity as the host, but must have completed an induction before using the gym as a guest.


Change of details

Should your personal details change, please notify us immediately. As a valued member we would like to ensure you get all the benefits to which you are entitled, so please let us know if you change your name, address, telephone numbers or e-mail address and we will amend our records accordingly.

Money back guarantee

A 10-day money back guarantee is offered to all new members. All monies paid in respect to membership will be refunded in full should you for whatever reason, wish to terminate this agreement within 10 days of joining.


As a valued monthly direct debit member, you have complete control over your membership with no minimum membership contract. However, we recognise that many people’s circumstances change. In such an event, should you wish to terminate your membership we ask that you notify us in writing giving 30 days’ notice. Where memberships are sold with a one month ‘advance payment’ paid at the time of joining, in the event of terminating this membership, you have 60 days membership remaining, from the date of your last payment.

Consumer rights

The Terms of this Agreement do not infringe upon any other right legally enjoyed by the customer under the terms of any consumer legislation or the Direct Debit Guarantee.

The use of photographic or video equipment (including mobiles) is not permitted within our leisure facilities unless a permit has been provided. Please contact reception to obtain permission to use a camera. You will be asked to complete a Filming and Photographic Permit Log Form.

Any person taking photographs without permission will be asked to stop and follow the procedure above. Ask for a form from reception or before your visit download and fill out our Filming and Photographic Permit Log Form. On arrival, hand this into reception for completion and authorisation by our staff.

Rules for filming and the taking of photographic images:
Where feasible capture only your intended subject.
Be considerate to the feelings of other centre users and respect the wishes of those who may object to the taking of pictures.
Filming and photography is not permitted in any of the following areas: Changing rooms and showers, toilet areas.

In the event of any query please speak immediately to the Operations Officer. We reserve the right to access and view any images taken on site. 

Our photographic policy follows recommendations and guidelines from the chartered institute for the management of sport and physical activity (CIMSPA) in their document photographing of children in sports centres / swimming pools (ref.270:01/03) with references from the child protection in sport unit.

We do not accept responsibility for the loss of, or damage to, property on the premises, nor do we accept responsibility for illness, injury or death on the premises, unless caused by our own negligence.