Customer Feedback - Lincs Inspire Libraries

Dear Ms Worrall

"I thought I would write to let you know what excellent service I have had from Tracey Townsend at the library in Grimsby. I am researching quite complex material for a book I am trying to write set in Grimsby. As I live in Kent, it is hard for me to access the relevant materials. I have been in email contact with Tracey and came up to the library on Friday in order to spend the day researching the local history section. Tracey had pre-selected a range of resources for me which proved to be outstanding in their relevance and usefulness. I spent a very productive day working through the resources which had been prepared for me, and Tracey helped me further on the day to follow up a couple of leads.

"I thought I would therefore write to you to say what exceptional service I received and how grateful I am. Tracey treated my research as something important and valuable to me and could not have been more helpful. It is marvellous that such a service exists."

With very best wishes

Ms Smith.

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