Customer Service Statement

Lincs Inspire Ltd. is committed to providing a high quality experience for all our customers.

We value all customer feedback as it enables us to review and continually strive to improve our services.
If you would like to comment on any service offered by Lincs Inspire Ltd, please contact us directly at or complete the customer feedback form.

What you can expect from Lincs Inspire Ltd. We will:

  • Make our customers’ experiences both safe and enjoyable. Ensure our sites are clean and safe for our customers’ use.
  • A welcoming atmosphere at all sites for all customers.
  • Give prompt, helpful and friendly response to all enquiries be it in person, over the telephone, via social media and e-mail enquiries.
  • Maintain full and accessible current information on our fees, and publish any changes to them as quickly as possible.
  • Support our staff through regular training.
  • Comply in all areas of the UK Data Protection Act.
  • Comply with all current relevant statutory legislation.
  • Continue to ensure that we are committed to providing equality of opportunity and treatment for all, and that we will not unlawfully or unfairly discriminate directly or indirectly on the basis of gender, age, ethnic origin or disability.
  • Provide our customers with the opportunity to comment on all aspects of our service by contacting us at any time. Provide a feedback form on our website to give customers the opportunity to feedback electronically if preferred.
  • Continually strive to improve our service for our customers.

Feedback, compliments and complaints

Please complete our customer feedback form

What our customers have to say...

  • Lincs Inspire Libraries - Local history research feedback. Read more.
  • Lincs Inspire Sports Development - Bikeability feedback. Read more.
  • Lincs Inspire Entertainment - Grimsby Auditorium feedback. 
    Read more
  • You can view a wide variety of customer case studies here.