Health and Wellbeing Centre

 

The centre is home to a range of services and activities specially designed to support health improvement, recovery from illness and general wellbeing for our members. To support our regulars, this facility has reopened for the exclusive use of the over 50 year olds and those managing long term conditions looking to return to the wide variety of light exercise classes, the toning therapy suite, the adapted gym equipment and bowls. In addition, we will also welcome our Active Seniors who for many years have enjoyed exercise classes within the community.


Gym, Toning Suite, Bowls and Group Exercise Classes: Open

Opening Hours:

9:30am to 4:30pm Monday to Friday – regularly under review

Admissions Policy:

Exclusive use for the over 50 year olds, disabled and those managing long term conditions

To keep all of our customers and colleagues safe, and to ensure we are adhere to all required policies and procedures, we have made some temporary changes to our terms and conditions. We thank you for your understanding and co-operation.

Making Bookings

  • All activities must be booked in advance - this includes group exercise class, swimming sessions, gym sessions, bowls sessions and toning suite sessions.

  • Before visiting our centres, you must always make an activity booking, ideally online using our website or app, or by calling our sites. Your call will be answered by our call centre.

  • A Lincs Inspire card is required to make bookings. Sign-up for free here.

  • If you already have a Lincs Inspire card, in order to make a booking online you need an online account. Register here.

  • All bookings, for pay-as-you-go customers, must be paid for in advance, where possible. 

Attending Your Sessions / Activity

  • All customers must bring their Lincs Inspire card with them at every visit and use it to swipe into their activity / record their attendance. For further details on how we use your information, please visit our privacy policy.

  • Customers should arrive no more than 10 minutes before any booked session to avoid being asked to wait outside.
 

Non-attendance of Session / Activity (Subscription Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.
We have therefore changed some elements of our booking procedure.

Subscription members continue to get 7 days to book a class/pool session/gym session.

Subscription members must ensure they cancel a booking no less than 4 hours before the session start time to avoid a strike against the membership. A strike is issued when a member:

  1. Makes a late cancellation - a late cancellation is when a member cancels their booking within four hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.

  2. Does not attend their activity

Two incidents of non-attendance or late cancellation, within a 30-day period, will result in a strike against the membership account resulting in a 7-day ban on bookings.

These strikes can be viewed in the online membership account.

We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.

 

Non-attendance of Session / Activity (Pay As You Go Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.

We have therefore changed some elements of our booking procedure.

Subscription members continue to get 6 days to book a class/pool session/gym session.

All bookings, where possible, must be paid for in advance.

Credit notes will only be applied to the account if we are given 24 hours’ cancellation notice.

We will not refund any non-attended sessions.

Stay Alert to the Symptoms of Covid-19

Look out for the main coronavirus symptoms, as outlined by the NHS, including a high temperature; a new, continuous cough; and a loss or change to your sense of smell or taste.

If you identify at least one, please stay at home to help prevent the spread of the disease.

If you or anyone in your household is showing symptoms of Covid-19, we ask you kindly to cancel your activity booking with us and do not visit our centres.

Seek the advice of the NHS and only return to our centres when it is safe to do so.

Track and Trace

We are fully supporting the NHS's Track and Trace service to help stop the spread of coronavirus in the UK. For further information please visit the Government website.

Under 16s

Children, under the age of 16, must always be accompanied by a parent/guardian and attend specific family sessions only.

Guest Passes

Guest passes are currently suspended.

Spectators / Non-participants

We are sorry, but there will be no admittance for spectators in any of our leisure sites.

  • On entry, where possible, use automated doors to avoid touch points

  • Please arrive no more than 10 minutes before any booked session to avoid being asked to wait outside

  • In the foyer/entrance please use hand sanitiser station provided

  • Reception is marked out for 2-metre stay safe distancing and reception desks include safety screens

  • Please bring your membership card to gain entry to your activity

  • There is only one member of staff serving at any one time at reception to ensure a safe workspace, please be patient

  • Payments - please use cashless/contactless payments where possible

  • First Aiders are available, masks/safety measures are in place to protect staff and customers

  • Helping with mobility - staff are on hand to assist customers who have mobility issues or need to use the lift. Staff cannot travel in the lift with a customer, however they can help you to enter the lift and meet you at the other end.

  • An enhanced cleaning regime is in place

  • A booking system is in place for members using the gym, toning suite, exercise classes and bowls

  • Casual/pay as you go users are welcome, however booking is required 

  • Memberships - new members are welcome, however joining is only available online initially

  • Public toilets are open. Please respect social distancing, with a one person at a time entry/two persons if from the same household

  • Children under the age of 16 must always be accompanied by an adult and only attend family sessions (as some sessions are designated for adults only)

  • Vending machines are operational, however beverages and confectionary from the machines cannot be consumed within the building. Customers can purchase bottled water/energy drinks to support hydration during working out. However, you are encouraged to bring you own pre-filled drinks bottle

  • Gym layout is based on customers having safe space to use equipment

  • All gym sessions need to be pre-booked

  • Gym sessions are restricted to 1 hour

  • Please arrive no more than 10 minutes before any booked session to avoid being asked to wait outside

  • Customers need to bring their own water bottles as dispensers are not available and customers are asked to be mindful of bringing any personal items into the gym space as they may present a health risk/hazard to others. 

  • No personal towels are allowed, please use disposal paper towels provided

  • Gym/Fitness changing rooms are not open. Please come workout ready. Lockers will be available outside the fitness areas

  • Customers are required to wipe down all equipment touch points before and after use - anti-bacterial cleaning products are available throughout the gym

  • A booking systems is in place to ensure a limited number of users at any one time, with all equipment being cleaned down between uses

  • This area is always staffed and customers are advised to book in advance to avoid disappointment

  • Chairs are available. We are sorry we are unable to provide the toning beds at this time

  • All low impact group exercise classes will be held in the sports hall with a minimum 3 metre circular distance between participants.

  • Timetable is to be confirmed and to include a range of light exercises, including chair-based exercises, Tai Chi, gentle Zumba etc. Initially the timetable will not include classes where equipment is necessary, such as circuits and step. 

  • Customers need to bring their own water bottles as dispensers are not available and customers are asked to be mindful of bringing any personal items into the group exercise space as they may present a health risk/hazard to others. No personal towels are allowed, please use disposal paper towels provided

  • All other group exercise classes are taking place in Grimsby Auditorium. Class layout is based on customers having safe space to workout with at least a 3-metre circular distance. 

  • The bowls hall is open, however only two lanes are operating at any one session to enable safe distancing

  • All users are required to bring their own equipment

  • Booking will also be essential, a 15-minute gap between bookings will enable staff to safely clean down touch points. 

  • The sports hall is not available for team sports/competitive sports

  • The sports halls and squash courts are not available for racket sports such as squash/badminton/table tennis

  • Children’s Roller Sessions - as there is an increased risk of contact it is not possible for these to recommence currently

  • Parties – we will revisit this at a later date

Booking Activities

To reduce face-to-face contact in our centres we ask that bookings are made online where possible, via our website or our App.

Don't have an online account? Set one up here.

Please be mindful that we have reduced staffing at our receptions to adhere to social distancing guidelines. Please be patient and where possible, book your activities online.

Telephone bookings are available. When phoning our leisure centres, your call is diverted to our call centre, operating Monday to Friday from 8:45am to 8pm and weekends from 8am to 2pm.