Reopening Plans

Grimsby Leisure Centre (Pool Building) - Open

Opening Hours:

As normal, depending on activity – see below for details.

Admissions policy:

See below for admission policy details, which vary according to activity.

To keep all of our customers and colleagues safe, and to ensure we are adhere to all required policies and procedures, we have made some temporary changes to our terms and conditions. We thank you for your understanding and co-operation.

Making Bookings

  • All activities must be booked in advance - this includes group exercise class, swimming sessions, gym sessions, bowls sessions and toning suite sessions.

  • Before visiting our centres, you must always make an activity booking, ideally online using our website or app, or by calling our sites. Your call will be answered by our call centre.

  • A Lincs Inspire card is required to make bookings. Sign-up for free here.

  • If you already have a Lincs Inspire card, in order to make a booking online you need an online account. Register here.

  • All bookings, for pay-as-you-go customers, must be paid for in advance, where possible.

Attending Your Sessions / Activity

  • All customers must bring their Lincs Inspire card with them at every visit and use it to swipe into their activity / record their attendance. For further details on how we use your information, please visit our privacy policy.

  • Customers should arrive no more than 10 minutes before any booked session to avoid being asked to wait outside.

Non-attendance of Session / Activity (Subscription Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.
We have therefore changed some elements of our booking procedure.

Subscription members continue to get 7 days to book a class/pool session/gym session.

Subscription members must ensure they cancel a booking no less than 4 hours before the session start time to avoid a strike against the membership. A strike is issued when a member:

A) Makes a late cancellation - a late cancellation is when a member cancels their booking within four hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.

B) Does not attend their activity

Two incidents of non-attendance or late cancellation, within a 30-day period, will result in a strike against the membership account resulting in a 7-day ban on bookings.

These strikes can be viewed in the online membership account.

We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.

Non-attendance of Session / Activity (Pay As You Go Members)

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.

We have therefore changed some elements of our booking procedure.

Subscription members continue to get 6 days to book a class/pool session/gym session.

All bookings, where possible, must be paid for in advance.

Credit notes will only be applied to the account if we are given 24 hours’ cancellation notice.

We will not refund any non-attended sessions.

Stay Alert to the Symptoms of Covid-19

Look out for the main coronavirus symptoms, as outlined by the NHS, including a high temperature; a new, continuous cough; and a loss or change to your sense of smell or taste.

If you identify at least one, please stay at home to help prevent the spread of the disease.

If you or anyone in your household is showing symptoms of Covid-19, we ask you kindly to cancel your activity booking with us and do not visit our centres.

Seek the advice of the NHS and only return to our centres when it is safe to do so.

Track and Trace

We are fully supporting the NHS's Track and Trace service to help stop the spread of coronavirus in the UK. For further information please visit the Government website.

Age Restrictions

When swimming, children under the age of 12 must always be accompanied by a parent/guardian and attend specific family sessions only, with a maximum of two children being accompanied by one adult.

Juniors aged 12 to 15 may use our gyms at "Junior Allowed" times (not including the Junior Interactive Gym). They must always be accompanied by a parent/guardian. 

The Junior Interactive gym is for ages 8-15 years and parents/guardians cannot accompany children during these sessions.

Guest Passes

Guest passes are currently suspended.

Spectators / Non-participants

We are sorry, but there will be no admittance for spectators in any of our leisure sites.

  • On entry, where possible, use automated doors to avoid touch points

  • Please arrive no more than 10 minutes before any booked session to avoid being asked to wait outside

  • In the foyer/entrance please use hand sanitiser station provided

  • Reception is marked out for 2-metre stay safe distancing and reception desks include safety screens

  • Please bring your membership card to gain entry to your activity

  • There is one member of staff serving at any one time at reception to ensure a safe workspace, please be patient

  • Payments - please use cashless/contactless payments where possible

  • First Aiders are always available, masks/safety measures are in place to protect staff and customers

  • An enhanced cleaning regime is in place

  • A booking system is in place for members using the gym, attending group exercise classes and swimming sessions

  • Casual/pay as you go users are welcome, however booking is required

  • Memberships - new members are welcome, however joining is only available online initially

  • Public toilets are open. Please respect social distancing, with a one person at a time entry/two persons if from the same household

  • Children under the age of 16 must always be accompanied by an adult and only attend family sessions (as some sessions will be designated for adults only)

  • Vending machines are available, however beverages and confectionary from the machines cannot be consumed within the building. Customers can purchase bottled water/energy drinks to support hydration during working out. However, you are encouraged to bring you own pre-filled drinks bottle

  • Gym layout is based on customers having safe space to use equipment

  • We encourage advanced bookings via our website or app. Gym users can also turn up to a session providing we are not closed for deep cleaning and there is availablity. Gym sessions are no longer restricted to 45 mins and gym users can stay until their workout is complete. Further information

  • Please always bring your Lincs Inspire card and report to reception so we can mark you as attended. 

  • Customers need to bring their own water bottles as dispensers are not available and customers are asked to be mindful of bringing any personal items into the gym space as they may present a health risk/hazard to others

  • Please bring your own water bottles as dispensers will not be available and customers are asked to be mindful of bringing any personal items into the gym space as they may present a health risk/hazard to others

  • No personal towels. Please use disposal paper towels provided

  • Gym users are to use the pool-side changing rooms, where lockers are available. Customers are encouraged to come workout ready.

  • Customers are required to wipe down all equipment touch points before and after use - anti-bacterial cleaning products are available throughout the gym

  • All group exercise classes have temporarily transferred to Grimsby Auditorium

  • All classes will need to be pre-booked

  • Class layout is based on customers having safe space to workout with at least a 3-metre circular distance. Timetables from both Grimsby Leisure Centre and also the Health and Wellbeing Centre / original building have been combined

  • Classes where equipment is necessary, such as circuits, step and BodyPump are not currently available

  • Please always bring your own yoga mat for appropriate classes

  • Aqua classes have now commenced within the Grimsby Leisure Centre pool (w/c 7 September). Please check the timetable

  • Customers need to bring their own water bottles as dispensers are not available and customers are asked to be mindful of bringing any personal items into the group exercise space as they may present a health risk/hazard to others.  No personal towels are allowed, please use disposal paper towels provided

  • Toilets - public toilets within the Grimsby Auditorium are available before and during your workout, customers are required to follow social distancing within these facilities.  Please come workout ready as changing rooms are not available

  • The swimming pool is re-open for public swimming sessions

  • All sessions need to be pre-booked and bookings are available 7 days in advance for members, 6 days for casual customers

  • View the timetable on our App or click here 

  • Swim sessions are restricted to 50 minutes

  • Please arrive no more than 10 minutes before any booked session to avoid being asked to wait outside

  • We are providing adult only and family sessions. Initially we will not allow children under the age of 12 into our facilities unless they are accompanied by a parent/guardian and attending a specific family session. Parents are required to ensure children always maintain safe distancing

  • Pool capacity is based on Swim England/Government advice and swimmers having a 6-metre circular distance around them - therefore the pool has a much-reduced capacity

  • We are operating a staggered pool admission system and adopt the same approach for swimmers exiting the pool. This minimises the risk at possible congestion points

  • Our commitment to cleanliness - 60-minute pool and changing room access gaps are programmed throughout each day at regular intervals. This enables staff to safely clean touch points within changing rooms and access points/ including disability hoists

  • Swimming pool changing rooms are always staffed and customers are supported to move safely around this area. Customer numbers are limited and some changing cubicles are closed off to ensure social distancing

  • Group changing rooms remain closed

  • Disability changing facilities are operating as normal (one-person access only unless accompanied by a carer/family member)

  • Customers are required to leave lockers and cubicles clean and tidy

Following Government guidance, our saunas, steam rooms and health suites are unavailable. We will re-introduce this aspect of our service as soon as we are able.

  • We are unable to provide swimming lessons for stages 1-4 and 1 to 1 private lessons at the moment, we will review this and launch these lessons at a later date

Booking Activities

To reduce face-to-face contact in our centres we ask that bookings are made online where possible, via our website or our App.

Don't have an online account? Set one up here.

Please be mindful that we have reduced staffing at our receptions to adhere to social distancing guidelines. Please be patient and where possible, book your activities online.

Telephone bookings are also available. When phoning our leisure centres, your call is diverted to our call centre, operating Monday to Friday from 8:45am to 8pm and weekends from 8am to 2pm.