Leisure Centres - Frequently Asked Questions

For all the information about our reopening plans following the coronavirus pandemic, including our policies and procedures for safe exercise, please visit our leisure webpages.

We have had to make many changes to ensure that we adhere to all the Government guidelines and to ensure that our customers and staff are safe in our centres. Therefore, we have put together some Frequently Asked Questions and Answers. Our phone lines are currently being transferred to our call centre, operating Monday to Friday from 8:45am to 8pm, where our teams will be happy to assist. 

We are asking that, where possible, bookings are made online. Please see the relevant section below for some guidance on this.

General FAQs

Full Health and Fitness Memberships and Swim only Memberships can be bought online.
For any other memberships where identification is required, please contact your centre of choice.

Face coverings are not compulsory, however should you wish to wear one then that is ok.

These facilities remain closed until further notice. We are currently unable to provide safe social distancing measures at these sites. Customers are welcome to use our other facilities are those unable to do so have been given the opportunity to suspend their membership for August.

We have suspended the short-term leisure passes for the time being. Please keep checking back and we will re-instate these when we are able to.

Guest passes are currently suspended.

We are sorry, but following Government guidance, there is no admittance for spectators in any of our leisure sites.

Please ensure you always keep your Lincs Inspire card with you. One free card will be given to members, then a payment of £2 thereafter for any lost cards. Please note, you may be refused entry to the building without your membership card.

If you have requested to suspend your membership for August this will be applied to your account.

For any subsequent suspensions / freezes, you will need to contact your site in the first two weeks of the month before payment is due to discuss your options. Please refer to your original Terms and Conditions on your membership.

Prior to our closure in March we reminded car parking permit holders to collect a new termination date sticker from reception. 
If you did not have chance to collect yours, please collect one on your next activity visit and certainly before August 7th, to avoid a penalty charge notice. Penalty charge notices will not be issued before this time. Lincs Inspire cannot be held responsible for the failure of members to display a valid parking permit or ticket which results in a parking penalty notice being issued. If, after August 7th, you do not have a valid permit, you are advised to Pay & Display then obtain a refund at reception.

Booking FAQs

We have listened and reviewed our booking policy. 

You are now able to book up to two sessions a day in the gym, and up to two sessions a day in the pool. 

There is no change to group exercise classes - you are able to book as many classes in the day as you wish.

If you are booking concurrent sessions in the pool, gym or group exercise classes, there is always a gap in the timetable to enable us to carry out our cleaning schedule ready for the next session.

Please ensure that you leave the building following the covid-safe exit procedures and re-enter the building for your next session. 

Subscription members are able to book sessions 7 days in advance, from 7am in the morning.
Pay-as-you-go members are able to book 6 days in advance, from 7am in the morning.

To book online you need your own Lincs Inspire card and an online account. You can then book sessions using our website or mobile app.

I already have a Lincs Inspire membership / a casual card and an online account? Log-in here.
I have a Lincs Inspire card but I don’t have an online account. Register here.
I do not have a Lincs Inspire account. Sign-up here.

Please re-set your password here. Alternatively, call your site and they can provide a temporary password.

You can book all sessions via our Lincs Inspire App. Download it from the App Stores here.
You need to have an online account to sign into the App. It is the same email and password as used on our website. 

You can favourite certain sessions for quick bookings on the App and easily see your upcoming sessions and cancel them if you can no longer attend.

Please login to your online account and visit “View Amend My Booking”
Or within the App visit the ‘My Bookings’ icon.
From these areas you can cancel your bookings.
If you are unable to make a booking, please cancel no less than 4 hours before the session start time to enable other members to book a session. Thank you for your understanding with this.

Within your website online account, you may see strikes against your membership. Or you may be restricted to booking a session.
Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high. We have therefore changed some elements of our booking procedure.

Subscription members must ensure they cancel a booking no less than 4 hours before the session start time to avoid a strike against the membership. A strike is issued when a member:
1. Makes a late cancellation - a late cancellation is when a member cancels their booking within four hours of the session start time. A late cancellation makes it harder for us to offer a vacant slot to other customers.
2. Does not attend their activity
Two incidents of non-attendance or late cancellation, within a 30-day period, will result in a strike against the membership account resulting in a 7-day ban on bookings.

These strikes can be viewed in the online membership account (website).

We understand that there will be rare occasions where a customer misses a booking and cannot contact us in advance and when an emergency arises it is not always possible to cancel a booking. Members can contact us to discuss these incidents.

 

Considering the current restrictions implemented to ensure safe exercise, we appreciate that demand for available slots will be high.

We have therefore changed some elements of our booking procedure.

Subscription members continue to get 6 days to book a class/pool session/gym session.

All bookings, where possible, must be paid for in advance.

Credit notes will only be applied to the account if we are given 24 hours’ cancellation notice.

We will not refund any non-attended sessions.

Swimming FAQs

You are welcome to bring your family to a ‘family session’ which is open to all ages. 
Whilst we encourage online bookings, each individual attending the swimming session needs their own Lincs Inspire card and online account to book via the website or App. 
To obtain on online account, each individual will need their own unique email address. 

Therefore, it may be easier to book your family into a swim session by calling the site. Our phone lines are currently being transferred to our call centre, operating Monday to Friday from 8:45am to 8pm. When calling, please have your membership cards to hand. 

Our adult to child ratio has not changed. One adult can bring two children swimming with them. However, all children under the age of 16, must be accompanied by an adult when using our facilities and parents/guardians must take responsibility to ensure they practice safe social distancing.

We are following the guidance of Swim England, which is a 6-metre circular distance when in the pool. We ask that swimmers respect this and take responsibility for their own social distancing whilst swimming. We have reduced capacity in our pools to aid this and will have slow, medium and fast lanes available for swimmers.

Showers are available in the poolside changing villages. We are encouraging members to have a quick rinse after their swim before showering at home. Dry-side showers will be unavailable initially.

You are welcome to bring children under three to our family sessions. Please closely monitor your children in the pool and changing areas to ensure they always observe social distancing. 

It is free for children to swim under the age of three, however bookings must be made by calling the leisure site.

All swimming sessions are currently £4.40 - juniors, adults, and seniors. 
Children under 3, swim for free.

We are sorry but swimming lessons will not resume immediately.

Government recommendations and industry guidelines are rapidly changing, and we are also processing your feedback from the customer survey. Thank you to everyone who contributed. We will contact you again once we have confirmation of a re-start date. Your swimming lesson payment suspension will continue and as soon as we have more information on lessons re-starting, we will be back in touch. 
We fully appreciate how important these lessons are and we cannot wait to see you all back.

Until lessons resume, we are sorry, but we are unable to honour free public swimming for children on our swim school programme.

Gym FAQs 

The Junior Interactive gym is currently not open at Cleethorpes Leisure Centre, however there are junior sessions in the adult gym for those aged 11 to 15. Please refer to timetable on the website or App.

Yes, children aged 11 to 15 are welcome to use our adult gyms at certain times but only if they are accompanied by another adult member and have completed a gym induction. The sessions are available to book on our website and App. Please look out for sessions labelled “Juniors Allowed”.
Each person, adult and junior, will need to book their own individual session.

Yes, if you have not used our gyms before you must book an induction. Please call our sites to arrange this.

Members are now able to book up to two sessions per day in the gym. If you are booking concurrent sessions, there is always a gap in the timetable to enable us to carry out our cleaning schedule ready for the next session. Gym sessions at Cleethorpes Leisure Centre and Grimsby Leisure Centre (pool building) are limited to 45 minutes per session. Gym sessions at Grimsby Leisure Centre's Health and Wellbeing (original building) are limited to 1 hour per session. 

Please ensure that you leave the building following the covid-safe exit procedures and re-enter the building for your next session.

Cleaning solution will be available in our facilities for members to use. Please use the solution and blue wipes to clean down all equipment after use. Please do not bring your own cleaning solution as this could damage the kits’ mechanisms.

We encourage customers to come work-out ready and only use the toilets if necessary. Our dry-side changing rooms will not be accessible initially, and only designated toilets around the facilities will be available.

Group Exercise FAQs

We encourage customers to come work-out ready and only use the toilets if necessary. Our dry-side changing rooms will not be accessible initially, and only designated toilets around the facilities will be available.